Case Study: Leading Healthcare Provider Sees Telecom Cost Optimization and ROI with Mindglobal

Client Overview:
In March 2024, a leading healthcare company partnered with Mindglobal for Telecom Expense Management (TEM) to streamline carrier costs, optimize device usage, and reduce telecom expenses. Here’s how Mindglobal delivered measurable results.

Challenge:
Before partnering with Mindglobal, the company struggled with high monthly telecom costs and inefficiencies in device usage, including significant expenses from unused lines and underutilized services.

Solution:
Mindglobal’s telecom management services gave them end-to-end visibility and actionable insights into telecom expenses. By employing advanced cost optimization strategies and taking a hands-on approach to carrier management, Mindglobal drove meaningful change, including:

– Detailed analysis of carrier billing data and identification of savings opportunities
– Optimization of active lines, devices, and services to match real usage
– Proactive recommendations and adjustments to reduce non-essential costs

Results:
Within the first seven months, Mindglobal delivered the following outcomes:

1. Carrier Cost Reduction
– Carrier One bill reduction: from $34,006 in March to $11,781 in October—a 65% decrease.
– Carrier Two bill reduction: from $13,311 in March to $4,341 in October—a 67% decrease.
– Total telecom cost savings: 66% reduction across both carriers.

2. ROI and Savings
– Cost per device optimization savings of $107,000.
– Termination savings of $87,000.
– Overall ROI achieved: 4.8 times the management fees.

3. Device Utilization Improvements
– Before Mindglobal’s involvement, 60% of the company’s Carrier One devices had gone unused for at least three months. By October 2024, this figure dropped to just 13%, thanks to increased awareness, regular usage audits, and proactive recommendations to the customer.

Conclusion:
With Mindglobal’s dedicated TEM support, the company now operates with a leaner telecom footprint, reduced expenses, and better device utilization. This case illustrates how Mindglobal’s approach to customized, data-driven TEM solutions can lead to substantial cost savings and a high ROI for clients.