Customer Stories

Mindglobal is one of the highest-rated companies in the Gartner Peer Insights Managed Mobility Services and Telecom Expense Management markets, with a 5.0/5.0 rating across 45 verified reviews and a 100% recommend rate. Managed Mobility Services reviews average 5.0/5.0 across 27 reviews (96% five-star), and Telecom Expense Management reviews average 5.0/5.0 across 18 reviews (89% five-star).

What Our Clients Say

“Their helpdesk is always friendly, and has been able to resolve my issues way faster.” — Director of R&D, Healthcare ($50M-$1B)

“The team’s assistance with MACD requests has been outstanding.” — Data Analyst, Banking ($50M-$1B)

“Great customer service all around…troubleshoot issues with minimal impact.” — Helpdesk Lead, Manufacturing ($1B-$10B)

“Their superior customer service and business management is the reason I used them once again.” — IT Manager, Energy ($50M-$1B)

“We have worked with MindGlobal for the last 10 years and overall this has been a positive partnership.” — Director of Procurement ($50M-$1B)

“The billing optimization mindglobal provides has saved our company thousands of dollars.” — Manager, Insurance (under $50M)

“Keeps my organization’s wireless expenses optimized.” — Analyst, Manufacturing ($1B-$10B)

“Mindglobal brings deep industry expertise going far beyond basic mobility management.” — Software Development Manager, Software ($50M-$1B)

“The platform provides strong visibility into telecom spending and helps organizations manage complex environments.” — Finance Associate, Retail ($50M-$1B)

“The portal is excellent, and they delivered on the savings they committed to.” — Manager, Insurance (under $50M)

“The MIND team is proactive in servicing us.” — Procurement Professional, Services

Real Stories From Our Support Team

“After a frustrating five-hour ordeal trying to activate my new iPhone 15 — marked by repeated failures with Verizon and incorrect guidance from others — I was fortunate to connect with Mindglobal. The associate was the only person who truly listened, asked the right questions, and took decisive steps to resolve the issue. Within 25 minutes, she had my phone fully functional. Her professionalism, knowledge, and commitment to getting it right were unmatched. Mindglobal didn’t just solve my problem — they restored my sanity. They are truly the gold standard in support.”

“Well, today was the day. It turned out to be a very unique problem, but your team stood by my side and I knew that it was going to get done. You need to know how important it is to have a team advocate for our associates in this manner. Honestly, we don’t have time to worry about if people can get us immediately…if our leader, or field teams have a customer issue. I always have to have a sense of urgency as our systems run patient samples and my team supports them. I need our communication lines working 24×7 and that very much includes our cell phones and it is critical I get calls. Your team always had a sense of urgency and it is priceless. Thank you all for your support, it did not go unnoticed!!!”

“A great experience with a great team and great people! I just wanted to share what a great experience I had AGAIN in dealing with Elizabeth at Mindglobal! I had dealt with them months ago and it was a quick, seamless experience with a knowledgeable and easy-going person who cared about her customer. This experience was identical. She took the time to understand my request, and when our call was dropped for some reason, she immediately called me back!! She knows her business, she takes care of her customer and always asks if there is anything else she can do to help! This company is very easy to work with overall and I have been very fortunate to connect with Elizabeth on my past two calls. I have also worked through their website for equipment and ordering and never experienced any issues!! A great company in my opinion!!”

“Hello Crystal. I just wanted to reach out and again let you know how extremely happy I was with the service I received from all your team members that helped me get my phone back up and running. I was very stressed and upset with my situation and they not only helped me to the very best of their ability, they also were a calming voice that helped me relax and get through the day. Please let them all know that they in my opinion are the very best of what customer service is. I hope you all have a great day!” — an American multinational automotive and clean energy company

“I hope this message finds you well. I just wanted to take a moment to express my heartfelt gratitude for Elizabeth’s outstanding support. Recently, I started the process of transferring my personal number back to my personal account. Initially, everything seemed to be going smoothly, and the request was addressed promptly. However, things took a turn for the worse when dealing with Verizon. After spending over 7 hours on calls and holds with Verizon, I eventually reached a point of frustration and decided to escalate the issue back to the MindGlobal helpdesk. That’s when Elizabeth stepped in, and I cannot thank her enough for her dedication. She took on this challenge as a personal mission and managed to resolve my issue within just two days, requiring minimal additional effort from my end. What should have been a straightforward process turned into a complex and frustrating experience due to Verizon’s inefficiencies. Elizabeth’s willingness to go above and beyond to assist me made all the difference. I am incredibly grateful for her exceptional support and commitment. Thank you, Elizabeth, for your invaluable help!” — Katie

See Mindglobal’s full review history on Gartner Peer Insights, or read our client Case Studies for in-depth results.