UCaaS Management

UCaaS stands for Unified Communications as a Service. It refers to a cloud-based communication solution that integrates various enterprise communication tools such as voice, video conferencing, messaging, and collaboration services into a single platform. UCaaS enables organizations to communicate and collaborate more efficiently, effectively, and securely across different devices and locations. It also allows businesses to scale their communication infrastructure without the need for additional resources or capital expenditures on hardware and software. In recent years, UCaaS platforms like Zoom, Microsoft Teams, WebEx, and Google Meet have become ubiquitous in how businesses connect their internal teams and their external customers.

There are several expenses tied to UCaaS including:

  1. Subscription fees: UCaaS is a cloud-based service, and businesses typically pay a monthly or annual subscription for access to the service. The subscription fee is usually based on the number of users, features, and level of customer support required.
  1. Hardware costs: While UCaaS does not require businesses to purchase or maintain costly on-premise infrastructure, businesses may still need to invest in some hardware such as VoIP phones, headsets, or routers, all of which is additional inventory to manage.
  1. Network and bandwidth costs: UCaaS relies heavily on bandwidth and network connectivity, so businesses will need to ensure they have sufficient bandwidth to support voice and video traffic. Additional network hardware may also be required to ensure high-quality service delivery.
  1. License management: Effective license management is essential to ensure that UCaaS licenses are appropriately linked to active employees and that licenses are revoked or reassigned in a timely manner when an employee departs from the organization.


Process Focused UCaaS Management

UCaaS expense management is a crucial process that involves overseeing and optimizing the costs associated with an organization's use of UCaaS services. This process involves several tasks, including monitoring the expenses associated with UCaaS subscriptions, licenses, hardware, and usage. The first step is to track all UCaaS expenses accurately and comprehensively, including vendor contracts, invoices, and payment records.

Resource Management

We'll help your team be sure that your UCaaS solutions are optimized exactly for your needs. We have extensive experience in helping organizations reduce their overall communication costs, improve cost predictability, and increase the ROI of their UCaaS investments.

Optimizing Billing

We routinely analyze your usage data to identify opportunities for cost optimization. This can involve comparing pricing and service levels from different vendors, negotiating contracts with existing vendors, and identifying any areas where services may be redundant or underutilized.

Results include:


Secure Data

When you work with Mindglobal, you work with a company that has years of experience making sure that private data stays private. We score for 35 regulatory standards including PCI DSS, HIPAA, CIS, FISMA, NIST, SOC2, and other major compliance frameworks, plus the self-healing automation to fix vulnerabilities upon detection, without human intervention.

Resource Management

Never be held up by your cloud provider again. We make sure that you have the capacity that you need. Our solution provides critical CPU, network, memory, and usage statistics for EC2, RDS, ElastiCache, DynamoDB, Azure VMs and their associated services.

Reduced Costs

It's simple - we make sure you're only paying for exactly what you need. Our 600+ Best Practice checks continuously monitor AWS, Azure, and Google Cloud Platform to identify idle resources, unused instances and VMs, EC2 Reserved Instance mismatches, and more.
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