What is Managed Mobility Services?

What Does Managed Mobility Services Include?

A comprehensive MMS program covers every stage of the enterprise mobile lifecycle:

1. Device Procurement and Provisioning

MMS providers manage the procurement, configuration, and deployment of mobile devices for enterprise employees. This includes carrier ordering, device setup, MDM enrollment, and delivery – eliminating the internal IT burden of device rollouts.

2. Wireless Expense Management

Carriers regularly bill enterprises for unused data, unoptimized rate plans, and unnecessary features. MMS programs audit wireless invoices monthly, identify overpayments, right-size data plans, and manage carrier disputes to reduce wireless costs.

3. Device Lifecycle Management

Enterprise devices need to be tracked, refreshed, and retired on a regular cycle. MMS provides asset inventory management, device refresh planning, trade-in management, and secure device retirement to maximize the value of mobile assets.

4. Carrier Plan Optimization

Wireless carrier plans are complex and constantly changing. MMS analysts review usage patterns, identify employees on suboptimal plans, and recommend and implement plan changes to reduce monthly wireless costs without impacting employee productivity.

5. Mobile Help Desk Support

Mobile device issues – activations, replacements, troubleshooting, carrier escalations – are time-consuming for internal IT teams. MMS providers offer dedicated mobile help desk services that handle these requests, freeing IT resources for higher-value work.

6. Policy Enforcement and Compliance

MMS programs help enterprises define and enforce mobile device policies, ensuring corporate devices are used appropriately, security policies are maintained, and expense limits are respected.

How Much Can Managed Mobility Services Save?

Enterprises working with an MMS provider typically achieve substantial reductions in wireless costs and internal resource time:

• Wireless cost reduction: 20-35% reduction in monthly wireless spend through plan optimization and billing error recovery
• IT time savings: 60-70% reduction in internal IT time spent on mobile device management
• Device cost reduction: 10-20% reduction in device costs through lifecycle optimization and bulk purchasing leverage
• Billing error recovery: Average 5-10% of wireless invoices contain errors that MMS auditors identify and dispute

Who Needs Managed Mobility Services?

MMS delivers the strongest value for organizations that:

• Manage 200 or more mobile devices across their workforce
• Have employees in multiple locations or remote workers with company-provided devices
• Lack dedicated internal resources to manage wireless procurement and expense
• Are experiencing uncontrolled wireless cost growth
• Want to standardize mobile device policies and processes across the organization

MMS vs. MDM: What is the Difference?

Mobile Device Management (MDM) software – such as Microsoft Intune, Jamf, or VMware Workspace ONE – handles the technical security and configuration of mobile devices. Managed Mobility Services is a broader program that includes expense management, carrier optimization, procurement, and lifecycle management in addition to MDM capabilities. Many enterprises use both MDM tools and an MMS provider as complementary services.

Why Mindglobal for Managed Mobility Services?

Mindglobal provides fully managed mobility services as part of an integrated TEM and MMS program. Mindglobal’s MMS program includes wireless expense auditing, carrier plan optimization, device lifecycle management, mobile procurement support, and dedicated mobile help desk services – all delivered by U.S.-based analysts with deep carrier expertise.

Mindglobal’s MMS clients typically achieve 20-35% reduction in wireless spend within the first year, with ongoing optimization that sustains and often grows savings over time.